Help & Policies
🧾 Customer Information & Policies
Welcome to Extensions Center USA. We value transparency, trust, and professional service. Below you'll find all essential policies regarding your order, privacy, and salon partnership.
📦 Shipping Policy
We ship directly from our European warehouse to ensure premium quality and authenticity.
-
Order processing: Within 24 hours of confirmed payment
-
Estimated delivery time: 5–10 business days, depending on your location
-
Courier services: DHL, UPS, or FedEx with full tracking
-
Express options: Available upon request (additional fees may apply)
-
Tracking details: Sent via email once your order is dispatched
💳 Refund & Return Policy
We accept returns within 14 days of delivery for unused, unopened hair extensions.
-
Products must be in original packaging
-
Refunds are processed within 5 business days after inspection
-
Custom orders and stylist bundles are non-refundable
To initiate a return, please contact our support team.
🔐 Privacy Policy
Your data is protected. We only collect information necessary to process your order and support your experience.
No data is shared with third parties without consent
Payment is securely processed via PayPal or Stripe
For full details, see ourPrivacy Statement
📜 Terms & Conditions
By placing an order, you agree to our terms:
-
All products are intended for professional use
-
Prices and availability may change without notice
-
We reserve the right to refuse service in cases of misuse or fraud
💼 Stylist Access
Verified stylists receive exclusive pricing, priority support, and access to professional tools. To apply, visit: Apply for Stylist Access in the main menu.
